August 26th, 2020
After obtaining pre admission approval and having 100% insurance coverage, we arrived at the Euless location to have my daughter check in for alcohol abuse.
We left her in the hands of Naomi, the kind and caring front desk receptionist.
2 1/2 hours later, my daughter was still sitting on the couch. She had not been seen any professional staff member.
Assuming a medical detox, as advertised, would begin immediately for a patient dealing with a high anxiety level....this waiting period was totally unacceptable.
After she was finally taken to the patient area, there were male patients scattered throughout the hallways. This was sold as a female rehab facility. Beds had mattresses piled 3 high with no sheets. Patients were wandering the hallways begging to use the phone. She was not in direct care of any trained medical staff.
Needless to say, we came and removed her from this facility.
It is now August 29th, 2020 and not one manager or director or person in charge, has made any contact with us to offer any explanation, must less an apology for this abhorrent treatment of my daughter.
No doubt that my daughter would present as a difficult patient, as she is fighting serious alcoholism. Isn\'t that why you take them to a rehab center that supposedly, and told you specifically about their services, has trained medical staff to address these very issues????
I am not done addressing what happened here, but wanted my family\'s experience made public.
I strongly advise against sending anyone you love to this facility.