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American Addiction Centers National Rehabs Directory

Beckett Springs

8614 Shepherd Farm Drive, West Chester, Ohio, 45069
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Patient Reviews

Overall Ratings
  • 2.0
    Avg. score from 7 reviews
  • 2
    Accommodations & Amenities
  • 1.9
    Treatment Effectiveness
  • 2
    Meals & Nutrition
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  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
I give this a 1 star because there is nothing lower that I am allowed to give it. My child was there, and the admin staff was completely useless in trying to provide helpful information and communication. We asked to speak to the doctor on several occasions only to get the run around. The Dr, if we should call him that, Dr Shakil Raham, was even worse than the facility. His license should be revoked! He didn't give any time or attention to the evaluation and made his decision based upon a few words, not the entire situation. If it is possible to believe, his communication was worse than the facilities. At least the facility called you back most of the time. Left many messages for the man asking for a return call, never received one. Terrible, Terrible, Terrible! If you are looking for a good solid place, this is not it! If you have no other choice, then I pray for your sake you are able to glean some help the nurses on staff, they seem to be some of the few people there that care!
  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
I\'m not reviewing this for myself but for my mother she was told she could not leave after she wasn\'t even signed in so they held her will it\'s not safe having normal addicts mixed with mentally ill patients there was issues with that and they keep moving her date back and they keep telling her she can leave and then moving it back so they can get more charges and they say their motto is you learn from your suffering her insurance pays for 3 Days detox and they\'ve already held her well over that probably so they can charge so they say suffering is your greatest teacher don\'t go to or send anyone in your family to this rehab if you care about their well-being
Sharon slipps
  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
Saved my life.
  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
Absolutely thank God for all the super care I got at Beckett! Laura and Dylan are very professional and can so relate to my issues.Dennis is of the chain.. great customer service! Love everything about this place!!
  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
I cannot in good conscience recommend their inpatient detox program to anyone. My husband went there voluntarily for their "free" assessment, and from the get go, things were off. They told him it was $4500 without insurance, and that he could leave on Monday- this was a Thursday night. They also did not tell him all of the lab work and time with the doctor would be additional charges. There was a woman who came in and yelled at him and told him he couldn't leave because they were liable before he even signed anything. They weren't going to let him go out to his truck for anything and they took his phone just for the assessment. But, he wanted to get help, so even though they made him uncomfortable he decided to stay. Things went downhill from there -- he was housed with psychiatric patients (he was not told this during the assessment) so they took his phone, shoe strings, belt, etc. He said the staff was disorganized and that they spent the majority of time handling psychiatric patients. One patient was running around urinating in a cup and trying to pour it on people. They told him he would meet with a dietitian, but after 36 hours, still no meeting. He had to keep complaining and I had to call and talk to a nurse to get a supervisor involved to get him the correct food. They would not let me drop off any prepackaged food to him. Then it still wasn't 100% straightened out until Sunday. There was black mold in his shower that he reported multiple times and was never addressed. They were not doing anything to provide social distancing and wouldn't let him go outside during their free times, only a few times a day for 10 minutes so people could smoke. On Saturday they started telling him they didn't know when he would be released. He showed them paperwork where it said he could sign out and they told him he had to meet with a psychiatrist for that, who of course wasn't there. They even told him he would have to go to court and get a judge's order to be released. They have added a huge amount of stress and anxiety for him (and for me). His few meetings with a psychiatrist were just the doctor running through his checklist so he could move on to the next person, and the diagnosis in his reports lists in quotes things that my husband didn't say. But they didn't have any trouble billing our insurance for a 50 minute session and 2-25 minute sessions. Also, the 2nd and 3rd sessions are not documented in his medical records that we requested after his release. He asked many times during his stay for copies of the papers he signed for admission, and we still have never been given copies. I called and left a message for the billing department while he was still inpatient and no one ever returned my call. They didn't release him on Monday like they had agreed, they held him until Tuesday with no cause. They billed our insurance $8400-for a full day Thursday (his assessment didn't start until 6pm), Fri, Sat, Sun and Mon (days they held him against his wishes and longer than they agreed to). We also received $550 in bills for lab work and $545 bill from the psychiatrist. We have had to continuously call about the billing and other issues that took place. They have done nothing to address either- they don't care. The billing department even told us again their cash price is $850/day, but said they "didn't know what to tell us" about the amount he was quoted. The Quality Control manager did call back once, but did nothing to address the concerns. We even spoke to the CFO who said they always bill insurance more than their cash price, so even with our insurer's contracted "discount" rate, we will owe more than their cash price and more than they quoted. The CFO made no effort to work with us and offered no apology for anything that happened. She also told my husband that we can’t pay the cash price now since they submitted it to insurance. This seems to be their routine practice and no one holds them accountable, so they continue to get away with it. Their practices are unethical at best and they are only interested in how much money they are getting, not in the patient's well-being at their facility or honoring what their staff tells you.