Admissions, was not transparent, nor did staff listen to my husband or I during the multiple conversations we had with her leading up to my admit. Lots of repeat information on our part, and I didn’t know I was even going all the way to Orem until 2 days before my admit. Terrible communication.
Staff were the saving grace regarding groups. They were impactful and pressingly relatable, so more like that would be helpful. Beyond that, groups were scarce, I feel. There was too much free time, and it felt like we sat for hours on RTC, with minimal to do. Eat and sit basically.
You can tell there has been a shift since being bought out by the corporation because it’s run by stringent rules that appear to be for the money and not for comfort of the patients either. The mattresses and pillows are basically what you find in a prison, the care techs rarely knew what was going on during the whole Coronavirus rampage, even though they tried their best, and really did care about our well-being. They would come to work and the patients would update them on changes. There really needed to be more groups driven by us talking directly about our ED struggles, and they may have some learning to do by the Boise location, because they do a wonderful job. I just wouldn’t recommend Orem unless there were some patient-focused changes.