FHE Health

I am a retired first responder with an addiction problem. My NJ PBA vouched for this place to my wife, so I was sent here. Upon arrival I was sober and only had legal THC in my system. I was placed in-patient Detox/residential care for 3 days. While there first responders are co-mingled with civilians, drug dealers, gang members, bikers, persons with ankle monitors and unstable individuals. Whomever thinks this a good idea, I assure you it is not!! I was moved over to the outpatient side on Day 4. Only first responders are allowed to complete the residency portion of their rehab on this side, but we are co-mingled with all the same above people when they reach Php and Iop status. We are not provided the same level of care as the civilians completing their residency as in patients. They get far more amenities and when in that building I did not see one bug or ant bait trap anywhere. The Shatterproof living quarters building has 44 beds in it. All are double occupancy except for one room that has 2 separate bedrooms. Everyone else has a roommate. Some rooms 4 adults share one bathroom and all others 2 adults share a bathroom. My room had a mouse hole in the kitchen door. Some rooms have more cockroaches then others but all rooms have ants. The rooms are outdated and old. Even the remodeled rooms are not up to par. I personally checked a/c vents in four different rooms all had plenty of black mold in them. There is only one other toilet that everyone can use on property. There are restrooms in the classrooms but locked and unavailable when classes are over. The overflow building has four rooms with 4 adults in each. They also have plenty of cockroaches and ants and palmetto bugs as well. The place is beyond dirty and not properly cared for. The parking lot smells every time the dumpsters are emptied, garbage juice is spewed all over the lot and it stinks until the rain washes the disgusting odor away. When I first came over I was placed in room 401 in the Tower building. This room was dirty and only cleaned once a week by staff. Our light fixture over the dinning room table would pour water when it rained, we told staff, nothing was done about it. I was eventually moved to the Shatterproof building. The sense of community is strong on that side. Most of the staff was very attentive and good at their jobs. The bad apples are remembered and a small few should be terminated as they are a detriment to anyone recovery. They do not allow you to leave campus anymore since Covid. This is a problem as their rules and regulations clearly state that patients can apply for a pass to leave campus. Their handbook includes a section on Covid, so it is not old and outdated. They allow exceptions when they feel like it, I am assuming when enrollment is low. Several first responders wanted to stay on and do their IOP here but all were told they would have to live on campus. During this very same time a civilian was allowed to commute to and from campus to complete his IOP. The double standard may have started in 2020 when the owner of this property was arrested for aggravated assault. It is in the newspaper. I can assure you the 60+ first responders there now is too many. The place is under staffed look online for all the open job positions. I am giving you facts not my opinions. I was there for 29 days and the program director Phd Ananda never bothered to introduce herself to me. I have no proof but think the cameras all over the property probably record audio as well, as per my experiences. It may be in the long contract they force you to sign upon admission. Most people are on substances or so depressed they can't read the tiny fine print. The cafeteria's food is mostly carbs and if you ask for more protein you are told no. I asked several times and was told on was not on the list by the head cook. The list he spoke of is generated by the onsite nutritionist. I asked at least four times to please see her, but never did. A staff member told me she was on vacation the entire time I was there, so how could I possibly be put on the lean protein list? The rest of the food is hit or miss, some days ok, some days good and some days just awful. The gray sausage that was not eaten at breakfast became sausage and peppers two nights later for dinner. This is also just gross. The so called turkey bacon is inedible. I only eat turkey bacon, but whatever they served was under-cooked and tasted spoiled. I tired it three separate occasions to make sure it was not just my taste on any particular day. Fhe lists many programs on their website and handbook that are no longer offered. The down time on weekends is unreal. The place is a dump. I hope they can turn this around as it is certainly nose-diving towards going out of business. The nurses were all top-notch. Once Shatterproof was a first responders dream is now a nightmare. I would never return!!

staff isnt trained to know the rules, therapists ignore patients, they withhold medication for no reason, the facility looks nothing like the website its actually pretty gross, 0/10 would never come back

Staff is horrible... I have severe PTSD and I got tossed out for having a bad day. Well when your treated like you are in jail it’s hard to stay positive. They also stole my meds, a new electric shaver and my $100.00 sandals when they bought me all my stuff and I had zero time to check my belongings. Go elsewhere and get the real treatment for you or your loved ones.

Florida house experience saved my life I was spiraling down the wrong way when they reached out to me in my time of need paid for my plane ticket to come and go yes they will Bill your insurance but why not if it's cover you shouldn't have to worry about that great place great workers really help me 3 years clean went in not knowing that I was pregnant so that was call to check on you afterwards the rooms are clean showers bathrooms are fine you make a phone call to your family members whenever you ask groups are nice the food was okay they do teach you things that you need to know if you don't know like grocery shopping paying bills things of that nature I will recommend anyone to go here

The Bad: Some of the techs that work are not very considerate. True, they have a job to do, but some times they treat the adults that are serious about recovery like children. Also some of the rules don't apply to everybody, especially in PHP. The Good: Overall, the place is amazing. If you're serious about recovery, this place is no joke. Therapists are great. Every morning the place is mopped, they do your laundary, change your sheets, and give you 3 meals a day, which are excellent. There are some awesome techs there too, and the nurses are very caring to you. The neurological department is excellent; the brain mapping and treatment they do makes a HUGE difference. PHP and IOP gives you a little more freedom, but whatever program you're in, you must go to groups. Again, if you are serious, the groups are excellent, and highly recommended. BOTTOM LINE: You get out of Recovery what you put into it. If you are not serious about it, dont bother going. I dove head first into my recovery, and being a relapser, I took it seriously this time. If you focus on yourself and really want to get sober, this is the place to go. People that give this place a bad review are childish, selfish people, who dont understand recovery. Trust me, this place helped me to start getting my life back together. THANK YOU FLORIDA HOUSE AND GOD BLESS YOU GUYS!