Harbor Oaks Hospital

Apparently the policy is, the Doctor is a supreme being that the parents of patients cannot speak to. Everything is second hand information. I don\'t know if they are keeping notes of the phone calls because everytime I call, the person I speak to has no clue as to what i\'m referring to. They tell you they will ask this doctor your questions and call you back---they dont. I essentially would not know anything about my childs care unless I called and pried. Look if you or your loved ones need help PLEASE seek it out....just not here.

I placed my alcoholic husband there twice. The staff was phenomenal. They were incredibly patient, kind and understanding. I attended many of the family events and found them helpful too. I highly recommend them.

Not the best facility but the program is where you get the most out of it.

Hands down the best treatment facility I've ever been to. The program is very educating and personalized to suit what YOU need to work on. The staff is over the top friendly and the atmosphere is very old but not a dump. 11 out of 10 would recommend.

I just left the substance abuse unit and must share to prevent others that truly want to start their recovery path to NOT pick this in-patient facility. 80% of patients are there for 3 meals and a cot, so basically just hanging around until pay day, head back out~ just to return again when the money is gone. Only one 1 hour group a day is instructed by anyone with education credentials and the rest are run by patients. The program is extremely understaffed, the ones that are on shift are burnt out and frustrated. I won't even talk about the condition of the building (don't let the new addition fool you, entrance and offices are new~ units are still in the old building). No money for maintenance is being spent on the portion, since it is all going to the new construction. Here is an example of ONE of the days I experienced~ staff member was escorted out due to having a pint of Hennessy in the unit, $20 was stolen from a patient's room and no hall cameras for proof to remove the perpetrator. There was a active shooter drill that was mandatory where apprx 30 patients and staff where in a cramped safety room with arguments happening, we all could have been injured or dead if it was real. I understand why a drill like this has to happen these days but what I do NOT understand is why there was NO staff available to talk to or calm us down after such a stressful event. Dinner included an at least 5 minute long extremely aggressive altercation between two patients in the dinning hall where staff did not have walkies to call for the 'Safety Team'. When I approached an RN later after this day's events, stating I did not feel safe asking if there was someone I could talk to, I was told to just "get over it". This is not a facility where one who really wants to focus on themselves and their recovery can do so without tons of unnecessary stress.