Absolutely awful experience. Staff had my daughter come in on a Friday, which was a mistake. Also, they did not take her phone, as they had said they would during the family blackout period. They understood she was to stay in sight of staff and did nothing about that. She ended up lost in a dangerous part of the city, taking a ride from a stranger while in a very bad mental space. They never should have accepted her, promised that their next site was better equipped to help her, and it was not at all. Very sketchy, from what I can see. And highly unresponsive. Less than a day of potential help. And took the full out-of-network deductible from me "just in case" up-front. Apparently, "just-in-case" means you'll never hear from them again. My daughter is still in need of rehab and absolutely no longer trusts the process.