Caring and understanding counseling. (That's about it). The staff acted as most hourly paid workers would-- rude, short. There is no way the food could be up to health code. I stayed nearly the whole month of February and spent at LEAST 6-7 nights with a broken heater. (Not that the staff actually cared) The only thing I got out of this was the quality counseling. The facility, food, and staff are the reason I would NEVER recommend the Phoenix House.You could not pay me enough to send my child to the Phoenix House. It's been a couple months since I've stayed, but I hope they've made some changes.