BH, We’re so sorry to hear that your experience with us was anything less than amazing. Our approach is for the goal of helping our guests re-build happy, healthy and meaningful lives in sobriety. We provide structure and rules, but do not see policing guests as conducive to the ultimate goal of sustainable independence and self-sufficiency. Guests do have access to their medication(s) while they are in our outpatient programs, which is a standard amongst addiction treatment programs at that level of care. In higher levels of care, like detox, residential and PHP, guests follow standardized practices for medication management— meaning that guests are given medications when scheduled, and take the medication in the presence of our staff members. At Royal Life Centers, we always strive for providing the highest quality of care for addiction, which is why your words mean so much to us. Please call us at 877-732-6837 to speak with our management to address any concerns you may have, we would love to hear from you and make any improvements we can to help us help you more effectively.
KO, We are sorry to hear that your experience with us was anything less than stellar. At Royal Life Centers, we are led by the genuine care and need to help others— we try to employ only those who share our values, which is why we are sad to hear that your experience does not reflect that. Our facilities are held to high standards of health and cleanliness, which is why we are accredited by every major organization for our excellence in care. For your refund, please contact us directly at 877-732-6837, we would be happy to help you resolve any billing issues that may have occurred. We appreciate your review, as it is an opportunity for us to learn and improve.