The Right Step Dallas

August 26th, 2020 After obtaining pre admission approval and having 100% insurance coverage, we arrived at the Euless location to have my daughter check in for alcohol abuse. We left her in the hands of Naomi, the kind and caring front desk receptionist. 2 1/2 hours later, my daughter was still sitting on the couch. She had not been seen any professional staff member. Assuming a medical detox, as advertised, would begin immediately for a patient dealing with a high anxiety level....this waiting period was totally unacceptable. After she was finally taken to the patient area, there were male patients scattered throughout the hallways. This was sold as a female rehab facility. Beds had mattresses piled 3 high with no sheets. Patients were wandering the hallways begging to use the phone. She was not in direct care of any trained medical staff. Needless to say, we came and removed her from this facility. It is now August 29th, 2020 and not one manager or director or person in charge, has made any contact with us to offer any explanation, must less an apology for this abhorrent treatment of my daughter. No doubt that my daughter would present as a difficult patient, as she is fighting serious alcoholism. Isn\'t that why you take them to a rehab center that supposedly, and told you specifically about their services, has trained medical staff to address these very issues???? I am not done addressing what happened here, but wanted my family\'s experience made public. I strongly advise against sending anyone you love to this facility. Period.

The staff embarrasses themselves with the way they treat clients and their families. They are rude, condescending and manipulative. This place used to be gender separate (as it should be) but now it's coed and they didn't even mention it on the phone before I got there. I was looking for a female specific treatment center for exactly this reason: coed rehabilitation centers can be a huge distraction. With the exception of a few staff members, the rest of them were extremely rude and disrespectful. The food was good, and some of the workers really cared about us.. but that's not enough for me to rescind my 1 star review.. it was overall a terrible experience. If you want to leave before your 30 days is over, you'll have to sign an ATA and wait a minimum of 4 hours before they'll even give you your belongings.

I WAS IN INPATIENT IN EULESS. THE PLACE WAS FANTASTIC. THOUGHT ME A NEW WAY OF LOOKING AT THINGS AND NEW WAYS TO HANDLE THEM I AM CLEAN OVER A YEAR. RIGHT STEP GAVE ME BACK MY LIFE. I AM FOREVER GRATEFUL AND SO IS MY FAMILY. THEY GAVE THE SKILLS I NEEDED. A SPECIAL SHOUT OUT TO THE MOST AWESOME COUNCILOR. THE WHOLE STAFF IS MOSTLY PEOPLE IN RECOVERY AND THE UNDERSTAND I HIGHLY RECOMMEND THIS PLACE IT IS VERY CARING LOVING NURTURING ENVIROMENT.

Found the other people on the unit more helpful than any of the staff. Zero Communication between staff. In my short time there. I had nothing but negative experiences with the staff except for the Psychiatrist who I loved and one out of the several nurses I saw. Admissions staff basically wanted me to sign things without reading. I was given a huge packet of information with highlighted areas to sign and/or. They wanted me to sign things even if they weren't true yet . For example one section said that I received the guidebook of rules for the unit. When I questioned the fact that I had not received any guide book of rules, I was told that I would receive it on the Unit. When I stated that the paper said I had received it already. The staff just kept saying I would receive it on the unit. I stated that I wont sign it until I received it. The staff proceeded to become argumentative rather then just getting the rules for me. I had a assessment on a Wednesday which said I was going to detox from a medication I was on and been using appropriately and then join IOP . This medication was not my addiction. I agreed to this because I really wanted the additional help and could see how this medication could be addictive. I already had a sponsor I was working well with, A therapist, a couples counselor and home group I regularly attended. They told me to come in Friday morning for admittance to the detox unit. I was there bright and early but it still took 4-5 hours to get on the unit. I made all the appropriate arrangements with the human resources of my employment. About half way through the process the nurse I was meeting with told me I was being put in the residential program because that's what assessment said. When I attempted to point out that was not what I was told on Wednesday nor had I made any arrangements with my employer for a 30 day stay. Or packed for an extended stay. She just continue to ignore me rather than listen to me and just kept saying that what my assessment said. When it became clear I wasn't going to budge until I talked to the person who did my assessment or someone in assessment. She went and got a couple other people to talk to me (neither of which was anyone from assessment). Finally someone came into the room and stated that I was correct that's what my original assessment said. I met with the psychiatrist (who I loved btw. He really was one of the 2 people I met on staff who treated me like a person rather than a number). I met with the psychiatrist he told me his plan for me and what meds I was going to be put on. I noticed after day 2, one of the meds the doctor prescribed I was not being given. When I questioned this I was told by one of nursing staff that the med was discontinued from my plan by the psychiatrist. It was not until one of the overnight nurses noticed the discrepancy (btw the other staff who treated me like a person). She told me that the medication was not discontinued by the psychiatrist rather it was called into the pharmacy and I had to call the pharmacy to verify my credit card info. Which btw was the first time that was mentioned to me. I didn't actually meet with my counselor until the day of my discharge. Although she kept apologizing about how swamped they were, It does not justify the lack of communication. On the day of my discharge I kept being told I would be discharged around three. I wasn't discharged until 4:30, all my meds were called into my pharmacy including the meds I came with. When the pharmacy called with questions rather than get me. I was literally in the next room. The nurses told the pharmacy I had been discharge and was on my way there. The last thing I would like to mention is when one of the staff asked the Men's Unit Coordinator if my file went to me, she said "NO" in a demeaning and incredulous way to the staff. Because of the way she said it, I than stated I would like to get a copy as is my legal right. The coordinator just walked away ignoring me . When this staff asked nursing staff what to do they told her that I needed to make an official request. So when I asked staff how to do that, they gave me the run around. The one amazing thing (other than those 2 wonderful medical staff) was the quality and nutritional value of the meals. I was truly impressed with the kitchen staff. I am starting IOP soon, hopefully that experience will be better. I have heard positive things from my NA home group about there IOP.

Pretty decieving on the site and images for Euless center . Pretty disorganized and wasn’t exactly told what to expect going in voluntarily . Wasn’t welcomed or comforted at all coming in just brought straight to a very bland sad room with a plastic mattress /pillow and jail quality bedding . Then I was on my own wasn’t shown around by anyone except where people can smoke , really no explanation of anything at all . Didn’t know what medications I should have or when and no one checked on me at all the first night or even morning until I asked them if there’s something I should be taking to not get sick and I was told they didn’t want to wake me when I needed meds to not get sick which I thought was the point of being there. And no one checked on me at all asked how I was doing or even checked vitals my first night not until the next day sometime when my roommate complained I was sick and vomiting. Some of the staff were just careless and not understanding or caring at all and you had to be the one to ask Questions or figure things out on your own a lot of wandering around aimlessly like an open jail concept and sleeping it off would have rather done that in a hospital room and saved a ton of money in a cleaner envorinment and probably more positive helpful people .i figured it should be a welcoming comforting place when your coming in voluntarily and it is a scary thing .